Deepvision Ads

Data deletion

Last updated 13 October 2026

You can have the data Deepvision Ads holds about you and your ad accounts deleted at any time. There are three ways to ask, and each is completed within 30 days.

Check a deletion request

If you asked for deletion from your Facebook settings, Facebook gave you a confirmation code. Enter it to see where the request stands.

1. In the app

  1. Sign in and open Integrations in the workspace.
  2. Click Disconnect on the Google Ads or Meta Ads card. The stored access token and the ad account list are deleted immediately. Campaign data already synced stays in the workspace.
  3. To remove the rest, an organisation owner can open the organisation’s Settings and choose Delete account. This deletes the organisation and all of its workspaces from our database at once: tokens, synced campaign data, chats, reports, suggestions and the activity log. The files its workspaces keep in our file store (uploads, chat attachments, generated ad images and saved reports) are deleted in the same step.
  4. If that was the only organisation you belong to, Delete account also deletes your own sign-in profile (email address and name) and signs you out. If you still belong to another organisation, your profile is kept: only your membership of the deleted organisation is removed, and you stay signed in. Other members keep their profiles; any of them can ask us by email, as in section 3, to have theirs deleted.

2. From Facebook

  1. In Facebook, open Settings & privacy → Settings → Apps and websites.
  2. Remove Deepvision Ads and choose to have the app delete your data.
  3. Facebook sends us the request and shows you a confirmation code with a link to this page.

We then delete every Meta connection made with that Facebook account, with its access token, ad account list and the campaign data synced through it.

3. By email

Write to hello@deepvision.sg from the address you sign in with, and tell us whether you want one integration, one workspace or your whole account removed. We may ask you to confirm the request before acting on it, and we reply when it is done.

For Google Ads, you can also withdraw access at myaccount.google.com/permissions. The token we hold stops working at once; to remove data already synced, ask us by email or delete the organisation account.

What is deleted

  • Access tokens for the connected ad platforms.
  • The ad account list and the synced campaigns, ad sets, ads and their metrics.
  • On a request for a whole workspace or account: your profile, chats, reports, files, suggestions and the personal data in the activity log.

What is kept, and why

  • A record that a deletion request was made and completed, without your name, email or platform user ID, so that we can show its status here.
  • After a request from Facebook, records your team created in the workspace (campaign briefs, approved changes, reports) stay with the workspace because they belong to the organisation rather than to the Facebook account. Ask by email to remove them too.
  • Anything the law requires us to keep, for as long as it requires.

Changes already applied to an ad account stay in that account; deleting data here does not reverse them. More detail is in the Privacy Policy.